Our Terms and Conditions
Our booking procedure
All bookings accepted by Approved Property Group Limited (company registration number 10216014) are subject to these Terms and Conditions of business. These are deemed to have been accepted in full by the client/guest and payment of the agreed price for our services hereby indicates acceptance of these Terms and Conditions.
Booking serviced accommodation from Approved Property Group Limited is not intended to confer possession on the client/guest nor to create the relationship of landlord/tenant as between the parties. The client/guest will not, therefore, be entitled to any form of tenancy and will not occupy the serviced accommodation as their only or principal home whether in a personal or professional capacity.
Booking and Payment Procedure
Full payment is required in full prior to occupation with a valid credit, debit card or BACS transfer – we do NOT accept cash.
50% is taken at the time of booking
50% is taken 14 days prior to arrival
100% is taken If booked within 14 days of your stay
Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment, we will send you confirmation of your booking via email.
Payment must be made in full, in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder.
Guests must be over 21 years old to make a booking with Approved Property Group Limited.
We reserve the right to take a holding deposit of £250 for any booking, this decision is made at our discretion.
Deposits are taken by way of a credit/debit card and are refunded once all keys are returned and the apartment is checked over for damages.
Our Booking Policy
Guests are invited to check in to their chosen accommodation at any time after 15:00 hours and at a time pre-arranged with our operations team. We will, of course, endeavour to accommodate any special requests as regards check-in and check-out requirements. Late check-out times may be accommodated, subject to availability, and are subject to a surcharge of £40.00.
Before arriving at their accommodation, our operations team will require the lead guest to provide photographic ID and present the debit or credit card used at the time of booking. We will send a link where the lead booker will fill up our online registration and provide the useful documents to verify the booking.
Should this documentation not be supplied or doesn’t match the booking details then we reserve the right to cancel the booking and no refund will be payable.
All bookings are subject to our terms and conditions of business. Full payment is considered as acceptance of these.
Payment is required in full prior to check-in and must be supported with a valid credit or debit card at the time of booking. We accept Visa, Visa Delta, Visa Electron, Maestro, Switch, AMEX, Solo and MasterCard. All payments must be made in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations and any other deductions. Under no circumstances will accommodation be provided until we have received clear funds to cover the fee.
Bookings are only confirmed once guests receive our email confirmation that the booking fee has been paid in line with our payment terms.
Any guests wishing to amend their booking are required to provide at least 7 days’ notice in writing subject to alternative accommodation being available.
Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation.
We reserve the right to charge interest on overdue accounts at 4% above the UK bank base rate and to seek payment in full for accommodation during the suspension period.
All rates are per accommodation and are inclusive of all taxes.
Should it become necessary to issue legal proceedings for the recovery of any monies due then we reserve the right to claim legal fees, court costs and interest pursuant to s.69 of the County Court Act 1984.
Our Cancellation Policy
Should a guest cancel their booking the following charges will be applied:
Within 14 days of the arrival date 100% of the accommodation charges
Outside 14 days of the arrival date 50% of the accommodation charges
Early departures are treated as cancellations and no refund will therefore be made for any remaining number of nights. Guests are therefore advised to insure against cancellation.
Accommodation Fixtures, Fittings and Services
All of our accommodation options are fully furnished to a high standard and include pristine bed linen, a flat-screen television, fully-equipped kitchen and complimentary toiletries.
No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.
We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating).
We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.
If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.
We reserve the right to add or remove any of its services without prior notice.
Wireless broadband (Wi-Fi) is available in some of our locations and is provided free of charge. We cannot guarantee connectivity at any given time; however, we endeavour to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guest’s hardware/devices, support will not be available.
A travel cot can be provided and delivered to the apartments at an extra cost of £15.00. This must be booked at least 48 hours prior to arrival. We cannot guarantee availability at short notice and cots are subject to availability.
Cot beds are only provided for infants aged 12 months and under and you must supply your own bedding, pillow and duvet for the cot.
For stays of 7 nights or more a weekly maid service will be provided once a week and will occur on the 3rd or 4th day of your stay. This service includes cleaning the apartment and refreshing the bed linen and towels.
Emergency Call Outs
Emergency support is on hand if an emergency incident is having a significant impact on the guests stay such as Flood, Fire, Power Cut, and Lost Keys).
If a call out is not having a significant impact on the guests stay and is not of an urgent nature, we reserve the right to charge the guest a call out fee of £150.00.
Mail, Documentation, and Luggage
We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items.
Damages to Apartment and Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate amount. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions.
The apartments should be left in a reasonable state on departure, if we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), or an excessive amount of time to return an apartment to its previous state, we will charge an additional cleaning fee of £150.00.
If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.
We reserve the right to charge £250 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.
Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you within 7 days of your departure, providing a detailed breakdown of the damage and where is possible a cost of rectification. Where possible, photographic evidence will also be supplied.
It is your responsibility to check all items and that there is no damage to these items.
Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions.
If you are booking for, as or on behalf of a business or business employee, our total liability in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent),fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us.
The accommodation must only be occupied by the guest and his or her specified party. The guest must not assign, sub-let or part with or share possession of the service accommodation or any part of it and only guests who form the booking may use the accommodation. Social gatherings, hen parties and stag nights are strictly forbidden. Failure to comply with this request will result in a surcharge of £250.00 and will result in immediate eviction.
The number of beds available for use within an apartment is restricted to the number of guests booked on the reservation (i.e. one guest may use up to one bed and two guests may use up to two beds only).
It is not deemed acceptable, without good reason, for guests to use numerous beds (i.e. two guests using three or four beds).
We reserve the right to assume that additional guest/s have been given access to the apartment to sleep overnight and we reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.
Approved Property Group Limited reserves the right to refuse admittance to the guest without notice if they are in breach of this condition.
Arrival and Departure Times
All our serviced accommodation is available for occupation between 15:00 hours and 22:00 hours. We may be able to accommodate outside of these hours subject to availability and a surcharge of £15.00. If you arrive outside of these hours without prior notice we reserve the right to refuse entry and no refund will be offered.
All accommodation must be vacated no later than 11:00 hours on the date of departure. Any delay vacating the accommodation will result in a surcharge of £40.00 being payable (or a full day’s fee for departures after 13:00 hours).
Guests will be provided with keys and or fobs for the accommodation booked. These should be returned in accordance with the instructions provided and within the departure times specified above.
Any keys or fobs not being returned (or reported as lost or stolen) we reserve the right to charge the guest for lock replacement, key replacement, car park fob replacement, building fob replacement at £150.00.
Guests are respectfully requested to consider others whilst occupying the accommodation. All our accommodations are fitted with noise detectors and disruption to other residents or guests will not be tolerated under any circumstances. Should these requests not be complied with then we reserve the right to apply charges of £250 and it could result in immediate eviction.
Guests must not, under any circumstances:
Make unreasonable noise in the serviced accommodation. All noise howsoever caused (e.g. by playing music, watching the television, or vacuuming) must be kept to an absolute minimum; particularly during the hours of 22:00 hours and 08:00 hours.
Throw rubbish bags or other refuse or permit the same to be thrown into the sinks, baths, lavatories, cisterns or pipes within the accommodation.
Host any type of party or social gathering.
Hang or expose any items of clothing (or other articles) outside of the serviced accommodation e.g. on any balcony or in any communal areas.
Use or permit the accommodation to be used for any illegal, immoral or improper purpose and not do, permit or suffer any act or thing which shall or may become a nuisance, damage, annoyance or inconvenience to the occupiers of any neighbouring properties.
Allow any dog, bird, cat or other animal within the serviced accommodation.
Obstruct any access ways or communal areas within the building.
Smoke within the serviced accommodation or any of the communal areas.
Right of entry
We reserve the right to enter the accommodation at any reasonable time in case of remedial maintenance, repairs or inspections or in the event that we believe the accommodation is being used for any dangerous, offensive or immoral activity.
Approved Property Group Limited has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests.
In such circumstances, Approved Property Group is not obliged to provide or locate alternative accommodation.
Guests agree to keep the accommodation clean and tidy at all time. If the accommodation is left in an unreasonable condition then we reserve the right to charge for any excess cleaning required. This is charged at £150.00
Smoking is not permitted in any part of our accommodation. This includes any balconies, public hallways and car parks. Smoking will result in a £250 deep clean charge.
Pets (excluding guide or assistance dogs) are strictly forbidden from all our accommodation.
Loss and theft of personal property
We will not be held responsible for any loss or damage to any of our guests’ belongings whilst staying in our accommodation. All guests are advised to take out their own insurance for this purpose.
All property descriptions either presented on our website or represented verbally by a member of our staff are for reference only. All accommodation will vary in terms of style, size and shape. We reserve the right to amend the content of our website at any time and no reliance should be made on any imagery provided electronically or otherwise.
We do not disclose guest information or personal data to any third party. All our card processing details are PCI and DSS (Payment Card Industry and Data Security Standard) compliant.
Loss of property and additional charges
All personal possessions including any vehicles are left at the client’s/guest’s own risk and standard security procedures should be adopted at all times i.e. doors and windows locked, vehicle contents not left on display etc. Approved Property Group Limited take no responsibility or carry any liability for any lost or stolen goods.
Clients/guests are strongly advised to take out personal insurance prior to travel.
Any Complaints must be made in writing and sent by email to firstname.lastname@example.org. We shall not have any liability for any complaint received after 24hrs after the completion of your stay.
Should guests have any queries or concerns regarding our terms and conditions they should contact a member of our team for clarification.